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IT Support for Law Firms

IT & cybersecurity services specifically for small law firms in Australia. Cyberkite specialises in providing IT support for Smokeball clients.

Why upgrade IT & Cybersecurity at your Law Firm?

In our experience supporting small law firms, we frequently encounter outdated IT infrastructure and insufficient cybersecurity measures. Many legal professionals may assume that the law will protect their firms, but cyber threats, often originating overseas, are difficult to trace and target firms indiscriminately. These malicious attacks aim to steal sensitive data or financial information, and no firm is immune.

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Another key reason to upgrade your IT systems and review cybersecurity is compliance. Law firms in Australia must adhere to data protection regulations set forth by state law societies, associations, and government bodies. IT Guidelines for Law Firms (Google Docs) outlines the specific requirements by state.​

 

As a law firm owner or manager, you likely understand that relying solely on traditional, paper-based processes is no longer viable, especially in the wake of recent challenges such as pandemics and natural disasters. Digitization as well as a well rounded approach to cybersecurity is essential for the continuity and security of your firm.

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Cyberkite offers a detailed Upgrade Guide (Google Docs) and IT & Cybersecurity Support services to ensure your firm meets the recommended IT standards for legal software such as Smokeball or LEAP. 

 

We help you assess your current hardware and software, plan necessary upgrades, and ensure seamless integration with Smokeball, preparing your firm for the future of legal practice.

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Book a session

Please review the Booking reminders below. If you need a longer session, enter duration in booking form Session Duration text field. 

Smokeball logo

Smokeball - legal practice manage app

What is Smokeball software? It's a legal practice management app for small Australian legal practices. We think Smokeballs cloud based plus local client based approach covers all bases and will allow your law practice to excel into the 21st century. 

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Cyberkite specialises in supporting Smokeball Australia to provide you with simple casual "as needed" IT Support to help keep the IT setups stable around the Smokeball software. We also occasionally receive referrals by Smokeball to provide their clients with support issues that require escalation / second pair of technical eyes to resolve.

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Below are our policies that law firms ask us before engaging with us:

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Note to Smokeball Customers - IT Support tickets: If you have been asked by Smokeball to book a session with Cyberkite to assist in resolving IT hardware/apps issues to assist in having a better experience when using Smokeball please book an "IT & Cybersecurity Support" session above. In the booking details on the booking form if you need more time than 30 minutes please mention length of time you want to allocate to troubleshoot in the "Anticipated Duration" field. We may also suggest that the issue requires more time. Support desk is open Mon - Fri 9am to 5pm Melbourne time. 

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Note to Smokeball customers - IT migrations / procurement / planning: we do not provide IT migration services eg: migrating from other mailboxes over to Microsoft 365 Outlook / Exchange and we don't offer IT sales. But we have extensive experience in IT migrations, IT product purchasing  and we can help plan out what needs to be done in a Innovation Consulting session which you can book at the top of this page or via Innovation page. 

 

To sign up to use the Smokeball software visit smokeball.com.au

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LEAP migrations to Smokeball: We also assist clients on LEAP and manual migrations over to Smokeball. We systematically assist in moving the data matter by matter. For the project we can workout the hourly rate. Lean more about LEAP here leap.com.au

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You can learn more about Smokeball, LEAP and our services on this page under Law firm IT Services section. You can also find there Smokeball detailed system requirements, how to download and install Smokeball apps and more. 

IT Services for Law Firms

Select a service type below to see relevant services

What Our Clients Say

 Real feedback from small businesses across Australia. Leave us review on Google

5 Stars: "Cyberkite again to the rescue with a complex email issue and I appreciate the methodical and skilful way in which Michael approaches the issue at hand. Cannot recommend more highly and very reasonable fees !!!."

- Philip (Solicitor, NSW) via Google

Service: IT Support, Cybersecurity

5 Stars: "Really Really Good Service. We have used quite a few IT providers over the years but Cyberkite is by far the most responsive, reliable and knowledgeable. We had them recently assess damage to a couple of Apple Devices for insurance purposes and he was both helpful and a fast service."

- Samuel (Director of EcoResults, VIC) via Google

Service: IT Support, Cybersecurity

5 Stars: "Michal has been absolutely fantastic to work with; both reliable and efficient! Would recommend :)"

Georgia (Art School Administrator, VIC) via Google

Service: IT Support, Cybersecurity, Marketing Support, Innovation Consulting

5 Stars: "We've used the Cyberkite team a few times now to promote our business each time has been a great result, would definitely recommend these guys."

Bart (Owner of Buzz Concrete, VIC) via Google

Service: Marketing & Website Support

Read more reviews on Google

Booking reminders

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  • OPENING HOURS: Mon to Fri, 9am to 5pm Melbourne time (AEST timezone). If you live outside Melbourne use a timezone converter like World Time Buddy app HERE where you can add your location & compare with Melbourne time or AEST timezone. Alternatively when you book the booking will display in your local timezone in your calendar. 

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  • NEW CLIENTS: For verification and invoicing, please provide us with your name, best contact number, email address, business name, and ABN (if applicable). Please note our service areas:

    • For IT, Cybersecurity, and Marketing Support services, we only serve Australia-based customers.

    • For Innovation Consulting, we service internationally.

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  • Disclaimer: Communication during "IT & Cybersecurity Support" sessions: To ensure efficient problem resolution, please provide clear and detailed information about the issue you’re experiencing. All support sessions are billable, including any follow-ups if the problem reoccurs. While we make every effort to keep you updated throughout the process, please note that technology can be unpredictable, and issues may resurface—especially if all necessary details were not initially provided. Unless explicitly stated, free ongoing or lifetime support is not included after the initial fix. All sessions are subject to standard billing rates.​​

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  • Sessions with Internal Cyberkite Staff/Vendors: No charges for consulting sessions unless it's paid support or consulting. Private non-business clients should contact Michael at Cyberkite for special rates.​​

Cyberkite Service areas

We support legal professionals and small legal firms with 10 staff or less in Greater Melbourne with onsite visits and across Australia via secure remote support.

 

Remote Services (Australia-wide)

We offer expert remote IT Support to legal professionals & small law firms across all major Australian cities as well as state rural areas where there is internet:

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  • Melbourne & Victoria (VIC)

  • Canberra & Australian Capital Territory (ACT)

  • Sydney & New South Wales (NSW)

  • Brisbane & Queensland (QLD)

  • Adelaide & South Australia (SA)

  • Perth & Western Australia (WA)

  • Hobart & Tasmania (TAS)

  • Darwin & Northern Territory (NT)

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Onsite Services (Greater Melbourne)

Cyberkite is based in Mount Waverley and offers onsite services such as IT Support to lawyers, solicitors, barristers, paralegals and small law firms with 10 staff or less in all suburbs across Greater Melbourne and in rural areas within 2 hours travel each way. A standard travel surcharge may apply for jobs that require travel longer than 30 minutes each way from our office in Mount Waverley. See our Service Rates for full details.

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