Smokeball - legal practice manage app
What is Smokeball software? It's a legal practice management app for small Australian legal practices. We think Smokeballs cloud based plus local client based approach covers all bases and will allow your law practice to excel into the 21st century.
Cyberkite has partnered with Smokeball Australia to provide you with simple casual "as needed" IT Support to help keep the IT setups stable around the Smokeball software. We also get referred by Smokeball on client support issues that require escalation / second air of technical eyes to resolve.
Below are our policies that law firms ask us before engaging with us:
Note to Smokeball Customers - IT Support tickets: If you have been asked by Smokeball to book a session with Cyberkite to assist in resolving IT hardware/apps issues to assist in having a better experience when using Smokeball please book an "IT & Cybersecurity remotely" session above or via the Book a session page. In the booking details on the booking form if you need more time than 30 minutes please mention length of time you want to allocate to troubleshoot in the "Anticipated Duration" field. We may also suggest that the issue requires more time. Support desk is open Mon - Fri 9am to 5pm Melbourne time.
Note to Smokeball customers - IT migrations / procurement / planning: we do not provide IT migration services eg: migrating from other mailboxes over to Microsoft 365 Outlook / Exchange and we don't offer IT sales. But we have extensive experience in IT migrations, IT product purchasing and we can help plan out what needs to be done in a IT consultation session which you can book at the top of this page or via Book a session page.
To sign up to use the Smokeball software visit smokeball.com.au
LEAP migrations to Smokeball: We also assist clients on LEAP and manual migrations over to Smokeball. We systematically assist in moving the data matter by matter. For the project we can workout the hourly rate. Lean more about LEAP here leap.com.au
You can learn more about Smokeball, LEAP and our services on this page under Law firm IT Services section. You can also find there Smokeball detailed system requirements, how to download and install Smokeball apps and more.
Why upgrade IT at your Law Firm?
Are you stuck saving physical paper documents in archival cupboards and paying loads of money to archival companies? We can only imagine the problems you face running a law practice from fictional sitcoms like Suits and from talking to our existing law firm customers. For example did you know that 58% of law firms in US stored data on the cloud in 2020? Is your law firm planning to do the same?
The other reason why it's important for law firms to update their IT is to comply with law societies and associations that they are part of and government regulations on data protections. See the list of IT guidelines from law societies and associations per state in Australia, as well as any government requirements.
As an owner or manager of a law firm you no doubt would agree that times have changed and the good old fashioned paper based approach is no longer affordable or full proof, especially during pandemics and increasing natural disasters.
Select the Detailed upgrade guide or Book IT Consultation with Cyberkite to discover what's needed to get your law firm up to scratch when it comes to IT & Cybersecurity and to be compatible with software like Smokeball or LEAP.Cyberkite can assist you in planning your hardware and software upgrade to work better with Smokeball. And to plan to prepare to switch over to Smokeball.
Law firm IT services
Select a service type below to see relevant services
How to sign up to Cyberkite site?There are a number of reasons you might want to sign up to Cyberkite site a) Signup to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. 1. At the Log In screen that pops after performing one of those tasks, select Sign Up 2. Then select from 3 methods of Sign Up: a) Sign up with Facebook - you get signed into Cyberkite site with Facebook login. b) Sign up with Google - you get signed into Cyberkite site with Google login. c) Sign up with email - you sign up with your own email and make a custom password. 3. Tick or untick the box to whether you want to subscribe to updates. 4. If you have created the logins using your email address and password you will get a confirmation email and activation link.
How to login to Cyberkite site?There are a number of reasons you might want to login to Cyberkite site a) Log In to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. To Log In: 1. At the Log In screen that pops after performing one of those tasks, select: a) Log In with Facebook - your login details are then controled by Facebook login. b) Log In with Google - your login details are controlled by your Google login. c) Log In with email - you login with your own email and make a custom password. 3. Then to sign out, click on your profile image dropdown at the top right hand side and select Log Out
How do I change the password?There are a number of reasons you might want to login to Cyberkite site a) Log In to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki (mentioned in the blog) c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. You may need to change your Cyberkite store password when: You forget the password You suspect someone has gotten hold of your password. In either case we recommend you change the password: If you logged into Cyberkite using Facebook or Googleplease go to their "forgot password" process or their account settings page to reset/change your password. If you Logged in with Email to Cyberkite website then please follow the steps below to reset/change password: 1. On the Login screen select Log in with Email 2. Select the Forgot password? link 3. Enter your usual login email address and select Create Password 4. You wiull then receive an email (check Spam if it hasn't arrived) and follow the instructions. 5. You may at some point be prompted to set a new password, see below some suggestions on setting a strong password. How to create a strong password? For tips on setting a strong password and generating a strong password visit one of our Cybersecurity brands we resell: www.lastpass.com/password-generator