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Book a session

Book a remote or onsite* IT support, cybersecurity, or innovation consulting session with Cyberkite.

Our expert team helps small businesses across Australia boost productivity, cut costs, and stay secure.

If you need to choose other session reload page. If you need a longer session, enter duration in form: Session Duration field. See Reminders

Cyberkite Service types

Cyberkite offers flexible IT support, cybersecurity services, and innovation consulting for Australian small businesses (up to 10 staff). We provide remote sessions nationwide and onsite visits in Greater Melbourne. We are also offering Innovation Consulting services to international clients in the East Coast of United States eg California to help businesses innovate.  Book a session above for expert help in any of the following areas.

 

* Sessions start from $57 AUD per 30 minutes (incl. GST) for walk-in customers (there is travel surcharges) and there is lower price for long term customers. See our very competitive service rates.

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List of service types

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IT & Cybersecurity Support

 

  • General & Hardware: Get help with your computers (Mac, Windows, ChromeOS), mobile devices, printers, Wi-Fi, and other essential business tech.

  • Software & Applications: We provide setup and assistance for Microsoft 365, Google Workspace, and most other desktop or mobile applications.

  • Specialised Support: We also offer Marketing IT support, disaster recovery planning, and our Old Computer Resurrection service to make old devices fast again.

  • Learn more about IT & Cybersecurity support here

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Cybersecurity Services​

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  • Security Assessment: We can assess your current small business setup to identify potential security risks and vulnerabilities.

  • Proactive Securing: We help you implement robust security measures, secure your data and systems, and establish best practices to prevent breaches.

  • Incident Triage: If a security incident occurs, we provide urgent support to help identify the threat, minimise damage, and guide you on the next steps.

  • Learn more about Cybersecurity Services here

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Innovation Consulting

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  • AI Integration: We guide you in setting up AI tools like ChatGPT, developing usage policies, and training your team for effective use.

  • Technology Strategy: Receive expert advice on leveraging new technologies to improve your business processes, boost productivity, and drive growth.

  • Creative & UX Insights: We assist developers and inventors with idea generation, "outside the square" thinking, and user experience (UX) insights to refine their concepts.

  • Executive Workshops & Speaking: We offer executive workshops and public speaking engagements on Cybersecurity, IT, and AI topics, delivered remotely or in-person at corporate events.

  • Learn more about Innovation Consulting here

Install support apps

We may ask you to use or install one of the following meeting and/or remote support apps for some of your sessions. You only need to install it once, and ask us for assistance if needed.

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Google Meet - our meeting app

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The meetings are held using Google Meet app or a simple phone call and Cyberkite staff and you can share the screen for basic support sessions on Google Meet if needed. When you book an appointment you will receive a Google Meet meeting link in the calendar invite. 

 

No installation of software is required on Computers. On Tablets you just need to install the Google Meet app. If you have never used Google Meet for a meeting select button below on joining on a computer or mobile device.

 

If for some reason Google Meet doesn't work then we may ask you to install & use Zoom app

 

Remote support apps

 

We may also use a number of remote support tools below if needed as mentioned below. They allow us with your permission to fix or setup things on your on your computer. 

Instructions to open Quick Assist on Windows computer for a short IT Support session.

Instructions on how setup & open ZOHO Assist on all operating systems if we need to do a more involve IT Support session. 

Chrome Remote Desktop app is our primary remote support tool for Chromebook and other operating systems. 

Booking reminders

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  • OPENING HOURS: Mon to Fri, 9am to 5pm Melbourne time (AEST timezone). If you live outside Melbourne use a timezone converter like World Time Buddy app HERE where you can add your location & compare with Melbourne time or AEST timezone. Alternatively when you book the booking will display in your local timezone in your calendar. 

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  • Disclaimer: Communication during "IT & Cybersecurity Support" sessions: To ensure efficient problem resolution, please provide clear and detailed information about the issue you’re experiencing. All support sessions are billable, including any follow-ups if the problem reoccurs. While we make every effort to keep you updated throughout the process, please note that technology can be unpredictable, and issues may resurface—especially if all necessary details were not initially provided. Unless explicitly stated, free ongoing or lifetime support is not included after the initial fix. All sessions are subject to standard billing rates.

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  • Disclaimer: Communication during "Innovation consulting" sessions with Michael Plis: Michael will listen carefully to your innovation challenges and offer tailored ideas to support your goals. If required, a detailed report can be prepared at the agreed rate. All discussions, ideas, and materials provided to you as deliverables during the session are treated as confidential and remain your intellectual property. If preferred, a Non-Disclosure Agreement (NDA) can be signed for additional peace of mind. Please note that Michael and Cyberkite are not liable for any decisions or outcomes based on the ideas provided. Invoices will be issued after each session.

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  • Sessions with Internal Cyberkite Staff/Vendors: No charges for consulting sessions unless it's paid support or consulting. Private non-business clients should contact Michael at Cyberkite for special rates.​​

Testimonials

Leave us review on Google

"Really Really Good Service. We have used quite a few IT providers over the years but Cyberkite is by far the most responsive, reliable and knowledgeable. We had them recently assess damage to a couple of Apple Devices for insurance purposes and he was both helpful and a fast service." Read more

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Samuel (EcoResults, Seaford, AU)

View this review on Google

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