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Book a session

Book either a remote IT/Cybersecurity Support or Innovation Consulting session with Cyberkite today!

Our team of IT professionals are ready to help your small business save money, increase staff productivity, and reduce risk. Schedule your session today!

Note to new clients: Before booking your first session, please fill out the "New client form" button to give us some basic details for billing & accept service terms. 

Book a Session

If you need to choose other session reload this website page. If you need a longer session, enter duration in booking forms Session Duration field. 

Install support apps

We may ask you to use or install one of the following meeting and/or remote support apps for some of your sessions. You only need to install it once, and ask us for assistance if needed.

Google Meet - our meeting app

The meetings are held using Google Meet app or a simple phone call and Cyberkite staff and you can share the screen for basic support sessions on Google Meet if needed. When you book an appointment you will receive a Google Meet meeting link in the calendar invite. 

 

No installation of software is required on Computers. On Tablets you just need to install the Google Meet app. If you have never used Google Meet for a meeting select button below on joining on a computer or mobile device.

 

If for some reason Google Meet doesn't work then we may ask you to install & use Zoom app

 

Remote support apps

 

We may also use a number of remote support tools below if needed as mentioned below. They allow us with your permission to fix or setup things on your on your computer. 

Instructions to open Quick Assist on Windows computer for a short IT Support session.

Instructions on how setup & open ZOHO Assist on all operating systems if we need to do a more involve IT Support session. 

Chrome Remote Desktop app is our primary remote support tool for Chromebook and other operating systems. 

Booking reminders & details

  • OPENING HOURSMon to Fri, 9am to 5pm Melbourne (AEST) time. World Time Buddy AEST converteHERE where you can add your location & compare with AEST Melbourne time.

  • Disclaimer: Communication during "IT & Cybersecurity Support" sessions: During IT sessions, please provide clear and specific details about your issues. All information is crucial for effective problem-solving. Failure to share necessary details may impact our ability to fully resolve the problem. Our sessions are billable regardless of issue recurrence. We strive to keep you informed about the progress and resolution of your concerns. It's important to note that our initial fix doesn't guarantee free lifetime support for related issues, as technology complexities may lead to unpredictable recurrences. All support sessions are subject to charges, unless explicitly communicated otherwise. 

  • Disclaimer: Communication during "Innovation consulting" sessions with Michael Plis: He will listen to your development and issues that you're trying to innovate and will come up with some ideas and then if you need him to can write a detailed report charged with the rate as mentioned. His ideas and reports for you will be yours if they are new and kept confidential. After each session Michael will send you an invoice. Ideas and reports are as is and Michael Plis, Cyberkite and any of their entities' are not liable or responsible for any decisions you make as a result of our ideas which may result in injury, liability and etc. Michael is just helping you innovate. 

  • Note if you're internal Cyberkite staff or Cyberkite vendor: If you're booking as internal Cyberkite staff, Cyberkite vendors or Cyberkite partners there is no charges for consulting sessions unless we are doing paid support or consulting work for you. If you are private non-business clients then please see Michael at Cyberkite to check agreed special rates.​

Select on a section below to learn more about boking reminders, sessions & other details.

  • How to sign up to Cyberkite site?
    There are a number of reasons you might want to sign up to Cyberkite site a) Signup to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. 1. At the Log In screen that pops after performing one of those tasks, select Sign Up 2. Then select from 3 methods of Sign Up: a) Sign up with Facebook - you get signed into Cyberkite site with Facebook login. b) Sign up with Google - you get signed into Cyberkite site with Google login. c) Sign up with email - you sign up with your own email and make a custom password. 3. Tick or untick the box to whether you want to subscribe to updates. 4. If you have created the logins using your email address and password you will get a confirmation email and activation link.
  • How to login to Cyberkite site?
    There are a number of reasons you might want to login to Cyberkite site a) Log In to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. To Log In: 1. At the Log In screen that pops after performing one of those tasks, select: a) Log In with Facebook - your login details are then controled by Facebook login. b) Log In with Google - your login details are controlled by your Google login. c) Log In with email - you login with your own email and make a custom password. 3. Then to sign out, click on your profile image dropdown at the top right hand side and select Log Out
  • How do I change the password?
    There are a number of reasons you might want to login to Cyberkite site a) Log In to the Cyberkite Blog and leave a comment/manage the comments. b) Access the IT Self Help wiki (mentioned in the blog) c) Log In to view product pages with prices, manage your bookings, puyrchases & subscriptions. You may need to change your Cyberkite store password when: You forget the password You suspect someone has gotten hold of your password. In either case we recommend you change the password: If you logged into Cyberkite using Facebook or Googleplease go to their "forgot password" process or their account settings page to reset/change your password. If you Logged in with Email to Cyberkite website then please follow the steps below to reset/change password: 1. On the Login screen select Log in with Email 2. Select the Forgot password? link 3. Enter your usual login email address and select Create Password 4. You wiull then receive an email (check Spam if it hasn't arrived) and follow the instructions. 5. You may at some point be prompted to set a new password, see below some suggestions on setting a strong password. How to create a strong password? For tips on setting a strong password and generating a strong password visit one of our Cybersecurity brands we resell: www.lastpass.com/password-generator
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