IT Support

Cyberkite IT Support types

Cyberkite specialises in flexible IT support for small businesses with up to 10 staff, whether in commercial setting or in home-based setups. Most support is delivered remotely across Australia, with onsite visits available in Greater Melbourne.

Support starts from $57 AUD per 30 minutes (incl. GST) for walk-in customers (there is travel surcharges) and there is lower price for long term customers. See our very competitive service rates.

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List of support types

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• IT Hardware Support – We support Apple Mac, Microsoft Windows and Chrome OS computers, as well as mobile devices like iPhones, iPads, Android phones and tablets. We also assist with smart devices such as speakers, watches, glasses, and upcoming AI devices. We also support your peripherals like printers, scanners, Wi-Fi, network devices, Internet (NBN), and other tech essentials for small business operations. Disclaimer: We do not support specialised hardware typically covered by the manufacturer, servers (onsite or cloud), or other niche equipment.

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• Office suite support - We provide small business IT setup and support for Microsoft Office 365, Google Workspace (Google Apps), Microsoft Office (Perpetual on device) and LibreOffice office suites. We support most aspects of getting office suite setup and providing casual support during business hours.

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• App support - We provide general setup and support for most applications that run on desktop on Windows and Mac, as well as on Android and Apple iOS.

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• AI IT Support - We provide support in setup, AI policy & SOP development, training and support for your small business use of AI tools such as AI chatbots (ChatGPT, Gemini, Grok, Claude and others), AI media generators and other specific use AI tools. 

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• Marketing IT Support - A specialised IT support service for small businesses who want to self manage their own marketing. We can assist with website setup, social media setup, ecommerce setup and marketing advice. See Marketing support page for details and services rates. 

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• IT Disaster Support - planning, preparation, during disaster IT support and post disaster recovery for all types of disasters including pandemics, man-made and natural disasters. We undertake a planning session with you, assist in implementing disaster recovery facilities such as backup & restore and other methods of being agile despite disasters. Review the detailed Business Risk Map. 

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• Old Computer Resurrection Service – Instead of buying $1000+ computer breathe life into your slow and unusable computer! We offer this service onsite for small businesses and home users in Greater Melbourne. Do you have old & slow Windows or Mac computers that still power on? We reimage the device with Chrome OS - a lightweight, browser-based system similar to Google Chrome to give your old computer new life with improved speed and security.

  • Pricing starts from $88 inc. GST for 1 hour to convert a single computer without data backup. If data backup is required or multiple devices are involved, standard service rates apply. There is travel surcharges. 

  • For more than one computer, we can typically convert two computers per hour.

  • Disclaimer: While we can’t guarantee performance, ChromeOS usually runs much faster than Windows or macOS on older machines. So during runup we will advise you whether it's useable.

ChromeOS minimum requirements: A 64-bit Intel or AMD processor (ARM not supported), 4 GB or more of RAM, and at least 16 GB of internal storage are required, along with the ability to boot from a USB drive. Most processors made after 2010 are suitable, though older hardware may lead to a sub-par experience so we will determine that. ​