IT Support for the Arts

Cyberkite specialises in IT support for the arts—serving visual artists, small creative studios, and small art galleries across Australia. Whether you're a solo painter or sculptor, run a shared creative workspace, or manage an exhibition gallery, we understand the unique tech needs of the arts world. From digital portfolios to secure networks and Square point-of-sale systems, we’re here to support your creativity with reliable technology.

 

Support starts from a reasonable $57 AUD per 30 minutes (incl. GST) for walk-in customers (for onsite support there is travel surcharges for travelling over 30 min. each way from Cyberkite Mt Waverley office) and there is lower price service agreement rate for long term customers. See our very competitive service rates.

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List of support types

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• IT Tutoring Service - We can also assist in IT training you and your staff on how to use new hardware and software to it's best potential. Book an IT Support session or a series of sessions (contact us directly for group or a series of sessions) to train staff on new IT products including AI. 

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• Innovation Consulting - We work with you and your creative team to workout what hardware and software is needed and come up with innovative approaches to your IT needs as a visual artist, art studio or an art gallery and we can give you a lot of valuable IT advice to achieve your creative goals.  Learn more and book session on the Innovation Consulting page. 

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• IT Hardware Support – We support Apple Mac, Microsoft Windows and Chrome OS computers, as well as mobile devices like iPhones, iPads, Android phones and tablets. We also assist with smart devices such as speakers, watches, glasses, and upcoming AI devices. We also support your peripherals like printers, scanners, Wi-Fi, network devices, Internet (NBN), and other tech essentials for artists, small creative studios and small art galleries. Disclaimer: We do not support specialised hardware typically covered by the manufacturer support, servers (onsite or cloud), or other niche equipment.

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• End-of-Support Operating System Upgrade Support - When an operating system, such as Windows, reaches end of support and stops receiving security updates, it's important to upgrade to stay protected. We offer expert help to guide you through your options to:

  • Check if your current hardware is compatible with the latest operating system.

  • Upgrade to a new computer that supports the latest version.

  • Switch to a lightweight operating system that's better suited for older hardware.

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• End-of-Life Hardware Upgrade Support - When IT hardware reaches end of life we can help provide expert guidance to help you choose the right hardware for your needs, including computers, laptops, phones, tablets, printers, monitors, peripherals like keyboards and mice, as well as routers and other network devices. Our support covers both the purchase decision and setup—delivered remotely across Australia or onsite within Greater Melbourne. We help you avoid costly mistakes and make sure everything works well together. Don’t buy tech products just because they’re on special—check with us first.

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• Cybersecurity Support – We offer cybersecurity support specifically tailored for visual artists, small creative studios and small art galleries. This includes help with antivirus software, email protection, secure passwords, phishing prevention, security policies, and protecting customer and business data. To learn more about cybersecurity support & related services, visit our Cybersecurity Services page.

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• Office suite support - We provide creative business IT setup and support for Microsoft Office 365, Google Workspace (Google Apps), Microsoft Office (Perpetual on device) and LibreOffice office suites. We support most aspects of getting office suite setup and providing casual support during business hours.

  • This includes ​email server setup & support which includes email server setup on either Microsoft Office Exchange/Outlook or Google Workspace Gmail and linking purchased domain name for email addresses. We also enhance the anti-spam settings that are now standard 

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• App support - We provide general setup and support for most applications that run on desktop on Windows and Mac, as well as on Android and Apple iOS. For example, this includes things like assisting you get setup on common applications such as accounting apps (XERO, MYOB, Quickbooks), e-signature apps, any custom apps (with the support of the vendor and specialists). 

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• AI App Support - We support small creative businesses in setting up and using AI tools effectively, including assistance with AI policy creation, standard operating procedures (SOPs), training, and ongoing support. This covers AI chatbots like ChatGPT, Gemini, Grok, Claude, AI image generators, AI video generators, and other specialised AI off the shelf tools. We help you and your team understand and benefit from emerging AI Agents by preparing easy-to-follow guides and documentation. The goal is to boost productivity and reduce operating costs—while preserving the personal, human touch your clients value.​

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• Smart AI Device Support - We help visual artists, creative studios and small art galleries make the most of smart devices that work with Google Assistant or Gemini or Amazon Alexa to improve both client and staff experiences—while keeping security a top priority. This includes support for smart speakers, smart displays, other smart devices, and smart CCTV systems. For CCTV installations, a licensed installer will be required to handle the physical setup, but we can assist with planning, product selection, and support into your smart ecosystem.

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• Marketing & Website Support - A specialised support service for visual artists, art studios and art galleries who want to self manage their own marketing and website. We can assist with website setup, social media setup, ecommerce setup, marketing advice and much more. See Marketing & Website support page for details and services rates. 

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• IT Disaster Support - planning, preparation, during disaster IT support and post disaster recovery for all types of disasters including pandemics, man-made and natural disasters. We undertake a planning session with you, assist in implementing disaster recovery facilities such as backup & restore and other methods of being agile despite disasters. Review the detailed Business Risk Map. 

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• Old Computer Resurrection Service – Instead of buying $1000+ computer for your art business, breathe life into your slow and unusable computer! We offer this service onsite for small businesses and home users in Greater Melbourne. Do you have old & slow Windows or Mac computers that still power on? We reimage the device with Chrome OS - a lightweight, browser-based system similar to Google Chrome to give your old computer new life with improved speed and security.

  • Pricing starts from $88 inc. GST for 1 hour to convert a single computer without data backup. If data backup is required or multiple devices are involved, standard service rates apply. There is travel surcharges. 

  • For more than one computer, we can typically convert two computers per hour.

  • Disclaimer: While we can’t guarantee performance, ChromeOS usually runs much faster than Windows or macOS on older machines. So during runup we will advise you whether it's useable.

  • ChromeOS minimum requirements: A 64-bit Intel or AMD processor (ARM not supported), 4 GB or more of RAM, and at least 16 GB of internal storage are required, along with the ability to boot from a USB drive. Most processors made after 2010 are suitable, though older hardware may lead to a sub-par experience so we will determine that. ​

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Need tech support for your creative space? Let Cyberkite help you stay focused on your art while we handle your tech. Book Support today.