Hardware & OS Support: Setup, troubleshooting, and upgrade guidance for Apple Mac, Microsoft Windows, Chrome OS, printers, small network and mobile devices.

Software & Office Suites: Setup and support for Microsoft 365, Google Workspace, LibreOffice and general business applications.

AI & Smart Device Setup: Assistance with AI tools (like ChatGPT and Gemini) and smart speakers to boost productivity and reduce costs.

OS & Software Migration: Tired of Windows issues or rising app subscription costs? We specialize in migrating workstations to macOS, Linux (Mint or Ubuntu), or ChromeOS, and transitioning your team from paid applications to high-performance open-source or lower cost alternatives.

Old Computer Resurrection: Computer components are going up in price due to AI data centers. Instead of buying a new $1000+ computer, we can breathe life into slow Windows or Mac machines by converting them into fast, secure ChromeOS or Linux (Mint or Ubuntu) devices.

No 100% Immunity: No system is entirely immune to attacks; we implement the strongest practical protections within your budget.

Liability: Cyberkite is not liable for breaches, particularly those involving human error or partial implementation of our advice.

Billing: All support sessions, including follow-ups, are billable.

Remote IT & Cybersecurity: Available Australia-wide.

Onsite IT & Cybersecurity Support: Available across Greater Melbourne, including Mt Waverley, Glen Waverley, Mulgrave, Notting Hill, Wheelers Hill, Burwood, Huntingdale, Ashwood, Chadstone, Clayton, Oakleigh, and surrounding southeast suburbs.

60% of small businesses close down within 6 months after a major cyber attack.

$46,000 AUD is the average loss for a small business due to cybercrime.

Every 6 minutes, a cybercrime is reported in Australia.

Review our detailed Business Risk Map to help you with risk assessments.

Complex Website Security: Assessments or upgrades for complex eCommerce platforms or WordPress sites requiring DevSecOps specialists.

Enterprise Infrastructure: Large-scale corporate networks or advanced enterprise-grade hardware (e.g., SIEM, advanced firewalls).

Penetration Testing: We do not perform ethical hacking or active penetration tests directly.

Legal/Forensic Investigations: We are not a legal authority and do not provide digital forensic investigations or legal incident support.

No 100% Immunity: No system is entirely immune to attacks; we implement the strongest practical protections within your budget.

Liability: Cyberkite is not liable for breaches, particularly those involving human error or partial implementation of our advice.

Billing: All support sessions, including follow-ups, are billable.

Remote Cybersecurity Services: Available Australia-wide.

Onsite Cybersecurity Services: Available across Greater Melbourne, including Mt Waverley, Glen Waverley, Mulgrave, Notting Hill, Wheelers Hill, Burwood, Huntingdale, Ashwood, Chadstone, Clayton, Oakleigh, and surrounding southeast suburbs.

Website Setup & Support: Assisted design and technical support for self-serve platforms like Wix, Squarespace, Shopify, and Carrd.

Technical Embeds & Widgets: Assistance with embedding 3rd party components (calendars, forms, chat widgets, etc.) and the basic coding required to integrate them into your platform.

Google, Social Media & Blogs: Setup and enhancement of Google Maps business listings, business profiles (LinkedIn, Facebook, Instagram, etc.), and assistance setting up blogs on above mentioned web platforms or like Substack.

Domain & Analytics Foundation: Expert assistance with domain registration, SSL setup, and Google Analytics to track your traffic.

Full Custom Development: We are not programmers or software developers. We do not build websites from scratch using raw code or support legacy desktop design software (e.g., Adobe Dreamweaver).

Complex Hosting Platforms: We do not support administration or development for complex, self-hosted sites like WordPress.org, though we can assist with transitions to managed versions.

Enterprise E-commerce: We do not support large-scale e-commerce setups with extensive product ranges or complex logistics.

Certain Content Types: At our discretion, we do not support adult social media apps or specific business types.

Remote Marketing & Website Support: Available Australia-wide.

Onsite Marketing & Website Support: Available across Greater Melbourne, including Mt Waverley, Glen Waverley, Mulgrave, Notting Hill, Wheelers Hill, Burwood, Huntingdale, Ashwood, Chadstone, Clayton, Oakleigh, and surrounding southeast suburbs.

Fractional Tech Leadership (CTO): External product appraisals, architecture audits, and strategic roadmaps for startups and companies developing new software.

AI & Cyber Orientations: High-level executive briefings and staff training focused on the strategic direction, ethical adoption, and future roadmap for Artificial Intelligence, as well as defining your organization's overarching cybersecurity posture.

Process & Policy Advisory: Strategic reviews and recommendations for your IT policies, Standard Operating Procedures (SOPs), and workflow automations from an innovation perspective, providing a robust technical foundation for your internal and legal stakeholders to finalize.

Public Speaking & Workshops: Michael Plis is available for corporate events, board presentations, and team training (Remote Australia-wide, or in-person across Greater Melbourne and beyond. Note that travel and accommodation charges apply for in-person events outside Greater Melbourne).

No 100% Immunity: No system is entirely immune to attacks; we implement the strongest practical protections within your budget.

Liability: Cyberkite is not liable for breaches, particularly those involving human error or partial implementation of our advice.

Billing: All support sessions, including follow-ups, are billable.

Remote Consulting: Available internationally (including the US, Canada, UK, and Australia). If required outside AEST time zone I am available upon request.

Onsite Consulting: Available globally. Onsite visits within Greater Melbourne follow our standard travel rates. For interstate or international visits, all pre-planned consulting time must be quoted and pre-invoiced. Please note: Clients are required to directly book and prepay all agreed travel and accommodation expenses for Michael Plis's interstate or international visits.

Field Support: Reliable remote IT support for staff while they are active out on a job site.

Disruption-Free Setup: Expertly picking and setting up the best technology to minimize operational downtime.

Profit Optimization: Leveraging IT to create operational efficiencies that increase profits and reduce costs.

Tech Training: Hands-on training to help tradespeople overcome tech resistance and improve productivity.

Strategic Roadmap: Independent consultancy to align your technology with funding and service goals.

Habit Breaking: Professional guidance to help your organization move past outdated technological habits.

Mission-Critical Support: Day-to-day IT support to keep your staff focused on helping donors and clients.

Tailored Cybersecurity: Security strategies specifically designed for the unique risks of the non-profit sector.

Learning Tech Implementation: implementing roadmaps for technology that aids and accelerates the learning process.

Workload Reduction: Assistance with implementing IT tools specifically designed to reduce teacher workloads.

Innovation Consulting: Strategic sessions to enhance digital learning environments through creative tech use.

Hardware Maintenance: Professional support for the specific hardware and apps used in education.

Telehealth Solutions: Implementation and management of secure telehealth facilities for modern patient care.

Practitioner Support: Specialized IT support for traditional and natural medicine providers with 10 staff or less.

Mobile & Smart Tech: Support for mobile devices and smart office technology used in healthcare delivery.

Data Security: Cybersecurity reviews to protect sensitive patient data and My Health Records.

Our mission is to make technology simple, secure, and stress-free for small business owners.

Our vision is to see every small business in Australia empowered with technology that helps them grow, without the frustration or confusion.

Helpful: We go beyond the ticket to ensure you feel supported.

Honest: If you don't need a service, we won't sell it to you.

Humble: No ego. Just hard work and reliable results.

Hardworking: We stay until the job is done right.

100% Australian Owned & Operated.

Fully Insured & Police Checked.

Privacy & GDPR Compliant.

Servicing Businesses & Residential Clients Australia-wide.

Walk-In Rate: $57 AUD per 30 mins for occasional, one-off remote or onsite support. Onsite travel surcharges apply; please view the full service rates below.

Service Agreement Rate: $22 AUD per 15 mins of remote or onsite sessions for long-term clients with a 12-month commitment. Onsite travel surcharges apply; please view the full service rates below.

All rates include GST.

IT & Cybersecurity Sessions: To ensure efficient resolution, please provide clear details upfront. All support sessions and follow-ups are billable. Due to the unpredictable nature of technology, ongoing or lifetime support is not included after an initial fix.

Marketing & Website Support: Please provide clear goals, content, and platform access. All sessions and revisions are billable. While we strive for the highest quality, specific outcomes rely on external factors and cannot be guaranteed.

Innovation & Strategy Consulting: All discussions and deliverables remain your confidential intellectual property (NDAs available upon request). Please note that Michael and Cyberkite are not liable for business decisions or outcomes based on these consulting ideas.

Legal Terms & Policies: For complete details on our working relationship, including our Privacy Policy, Service Terms, Terms & Conditions, and general Disclaimers please review our full Legal Terms & Policies before booking.

Pricing: All prices quoted are in Australian Dollars (AUD) and include GST.

Business Focus: Our services are primarily for businesses and organisations; an ABN or ACN is required at checkout and will be verified.

Accepted Methods: We proudly support Bank Transfer, PayID, Cash, Card, and Digital Payments.

Excluded Methods: We do not accept Cryptocurrencies, Stablecoins, Cheques, or third-party vouchers.

Security: Goods will not be ordered or shipped until payment has fully cleared in our account.

View the full Payment Terms.

View all other Legal Terms & Policies.