Store Support

Support Options

  • Live Chat - message us via the green Live Chat. If possible - fill out the contact details form in the chat so we can follow up

  • Contact Form: Go to Contact Us and in the dropdown select Cyberstore 

  • Phone: Message us via live chat or Contact Us and our staff with get it. Please be sure to include your phone number. 

  • Refer to the Store Guide for shipping, payments, legal and cybersecurity details about the store. 

 

Support Types & Requirements

  • ​Pre-Purchase Support? Include our product link or product ID and your details. 

  • Post-Purchase Support? Provide Cyberstore or Cyberkite purchase receipt number or invoice number or reasonable proof of purchase before we can assist you with product  

  • Warranty & Faults Support? Please go to the Store Guide first for Warranty & Faults details. Provide Cyberstore or Cyberkite purchase receipt number or invoice number or reasonable proof of purchase before we can assist you with product warranty support along with photos or screenshots of the problem. In most cases we can. We may need a copy of the receipt or invoice to proceed - we will provide you an email to send it to. 

  • Payments & Billing Support? Also refer to our Store Guide for more details on payment types etc. If the Guide doesn't answer your questions use the Contact form and in the dropdown select Payments or via green Live Chat below or ring Phone. 

Manufacturer Support 

Access things like user manuals, drivers, community, contact manufacturer, etc. 

Warranty 

  • Simple: Our aim is to avoid issues altogether. If you are not satisfied with the result please contact us on green Live Chat below or Contact Us (dropdown: Cyberstore).

  • You need to provide a copy of your invoice or receipt from us or reasonable proof of purchase for us to assist you as per Australian Consumer Law - refer to Terms and Conditions

Check Warranty: 

Find out if your warranty is still valid before contacting us. 

Register your Product for Warranty 

Register your product to activate the warranty & access additional resources. 

 

Got Questions? 

  • Install Spaces App: Use our app to book sessions, buy products, catch up on our blog and more. 

  • Contact Form - for quote or other requests

  • Phone: Request to be called back via green chat or contact us form 

  • Social Media - follow or chat via our social media (shown below)

  • LinkedIn
  • Instagram
  • YouTube
  • Facebook
  • Twitter
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