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Dated 16-12-2019

PAYMENTS

  • Any payments related issues or inquiries message us via the blue chat below or Contact Us page (select Payments in dropdown). 

  • GST (AU): All prices include GST at checkout

  • Our payment system is backed by Square & PayPal.

  • We accept Visa, MasterCard, American Express, Apple Pay, Google Pay and PayPal.

  • Upon request we can for Bank Transfer or Pay ID transactions with an invoice for Australian customers. Please contact us in advance to request products this way, we will send you an invoice and you can then pay using that method. Products will not be shipped until payment has been cleared. 

SUPPORT

For Support, Warranty, User Manuals, Drivers, Product Software: go to Store Support

   

DELIVERY & SHIPPING

  • If you have ordered a physical product in our Cyberstore:

    • Once the order is placed, all the items are ordered from the distributors/suppliers then shipped from them to you or directly from us to you. 

    • Items ordered may come separately as we source it from different suppliers. 

    • If the order is large (eg: 20 Dell desktop computers), you may be phoned by the courier or delivery company in advance to check if you are there. Make sure ask them to check with staff onsite where to deposit the delivery in safe area so there is no chance of theft or access by the public. 

SHIPPING LOCATIONS

  • Physical/Hardware Products: currently only ship within Australia. If the delivery is made by Australia Post your order will be delivered to PO Boxes. If another courier option they or may not be able to ship to PO Box. 

  • Digital Products (including cloud, web-based or software products): they are available worldwide

TRACKING ORDERS

  • All orders delivered within Australia automatically have tracking or we will manually keep you updated on the progress.   

  • Once your order is dispatched, you will receive a dispatch confirmation email from us, containing the selected carrier’s name and your tracking number in most circumstances. 

  • If your order has not arrived please contact our Store Support for assistance in tracking via blue chat or Contact Us (select Cyberstore from dropdown)

DELIVERY ADDRESS: 

  • Please make sure you provide the correct address and recheck it before ordering. We will not be responsible for shipping it to the wrong address.

  • If you use Parcel Collect make sure you provide the right details including the Parcel Collect ID within the address field and the participating location address.

  • If you want us to chase up the wrong shipping and reship it - we will invoice you additional shipping costs and admin fees (if required) to make that happen and deliver it to the correct address - please email us via the Contact Us

ETA / DELIVERY TIMES

  • ETA: Orders are usually dispatched within 2 business days. All reasonable care is taken to complete the requested services or products within that time - provided there is no delays from our suppliers.  We endeavour to get your order to you ASAP. 

    • Digital marketing products that are customized after purchase and can take a few weeks to arrive or be processed as we are dependent on the platforms that supply it like Google, and depending on where you are located.

  • On Back Order: We will advise you if there are any products that we ordered but its on Back Order with our suppliers. It will come to you but delayed. If you need the product urgently we can request a refund from the suppliers and source it from an different supplier but it may require additional cost in case the product costs more from the other supplier. 

  • Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days as per table below: 

Delivery Location & Estimated Delivery Times Table * 

 

Australia: 

- Melbourne, Sydney, Adelaide: 1-4 Business days after dispatch

- Brisbane, Canberra, Geelong, Newcastle: 2-5 business days after dispatch

- Perth, Hobart, Darwin: 3-7 business days after dispatch

- Non Metro - VIC, NSW, SA: 3-7 business days after dispatch

- Non Metro - WA, TAS, QLD:     4-10 business days after dispatch

- Far North WA, Far North QLD and NT: 7-14 business days after dispatch

Overseas:

- We don't ship overseas yet. 

LEGAL

  • Terms & Conditions -  you cannot make a purchase without agreeing to the Cyberkite's Terms & Conditions. 

  • Privacy Policy - how we handle your personal information. 

  • Site Disclaimer - conditions of using this website.

  • Client Services Terms - you agree to these terms for any aspects of the products that include a service part. 

  • Free Digital Products with Affiliate Links - Disclosure Statement:  

    • ​Some of the products listed on our Cyberstore contain affiliate links. If you click through using one of our affiliate links and decide to purchase, we may receive an affiliate commission (at no additional cost to you) in return for marketing the product you purchased. The products are listed free in our store and you will receive a digital document with setup instructions and the affiliate link to purchase the product. We had to do it this way for some products as they may be for example cloud products like G Suite or Office 365 which we don't have exclusive arrangements to resell.

CYBERSECURITY

Website is protected for your safety with: 

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Source: McAfee

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Source: Google

© 2020 by Cyberkite™ - ABN: 78346678744. Australia.

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