IT Support Glen Waverley

At Cyberkite, we understand the distinct IT needs of small businesses and professionals in Glen Waverley and nearby areas. Whether you manage a home office or a small team of up to 10 staff, we provide flexible IT support designed to fit your business. While most of our services are delivered remotely across Australia, clients in Glen Waverley and Greater Melbourne enjoy prompt onsite visits to keep their systems running smoothly in person.

 

Pricing:

• Walk-in support starts at $57 AUD per 30 minutes (GST included).

• For onsite visits in Glen Waverley and surrounding suburbs, a small travel surcharge may apply if the trip exceeds 30 minutes each way from our Mt Waverley office.

• Long-term clients enjoy discounted rates through our service agreements. Check out our full service rates.

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List of service types

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• IT Tutoring - Personalised training to help you and your team get the most from new computers, software, and AI tools. Perfect for Glen Waverley businesses aiming to stay up to date and efficient.

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• Innovation Consulting - Partner with us to streamline your business processes, refresh your standard operating procedures, and discover new growth ideas tailored for Glen Waverley’s professional and retail sectors. Book a session on our Innovation Consulting page. 

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• Hardware Support – Comprehensive support for Apple Macs, Windows PCs, Chrome OS, iPhones, Android devices, and smart tech throughout Glen Waverley. We also assist with printers, Wi-Fi, networks, and internet setups designed for local business needs. (Specialised hardware and servers excluded.)

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• Operating System Upgrades - We help upgrade outdated or unsupported operating systems, ensuring your business stays secure and efficient. We check hardware compatibility and recommend lightweight options if needed.

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• Hardware Upgrades - Advice on selecting and setting up computers, phones, printers, and other tech — helping Glen Waverley businesses avoid costly mistakes and ensure smooth operation.

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• Cybersecurity – Protect your Glen Waverley business from online threats with antivirus, phishing protection, strong passwords, and data security solutions. Visit our Cybersecurity Services page to learn more.

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• Office Suite Support - Setup and support for Microsoft Office 365, Google Workspace, and more — including email server configuration linked to your domain.

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• App Support - Help with essential apps like XERO, MYOB, QuickBooks, e-signature tools, and other software Glen Waverley businesses rely on daily.

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• AI Tools - Guidance and support for AI chatbots and tools (ChatGPT, Gemini, Claude, etc.), plus AI policy advice to boost your team’s productivity without losing the personal touch.

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• Smart Device Support - Assistance with smart assistants and connected devices such as smart speakers or CCTV systems in Glen Waverley offices or homes (installation by licensed professionals).

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• Marketing & Website Help - Custom support for Glen Waverley small businesses managing websites, social media, e-commerce, and marketing campaigns. See our Marketing & Website support page for full details and rates.

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• Disaster Preparedness - We help Glen Waverley businesses plan for IT disasters and recover quickly, ensuring your operations stay resilient during unexpected events. Review our detailed Business Risk Map. 

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• Old Computer Resurrection – Bring new life to slow devices with Chrome OS installation—an affordable, secure option available onsite in Glen Waverley and surrounds. Instead of buying a $1000+ computer, revive your slow Windows or Mac device! We reimage your old computer with Chrome OS—a lightweight, browser-based system similar to Google Chrome—for improved speed and security.

  • ​Pricing starts at $88 AUD (incl. GST) per hour for converting one computer without data backup. Data backup or multiple devices are charged at standard rates plus travel surcharges. Typically, we convert two computers per hour.

  • Disclaimer: While performance can’t be guaranteed, Chrome OS generally runs much faster than Windows or macOS on older machines. We’ll advise you during setup whether your device is suitable.

  • Chrome OS minimum requirements: 64-bit Intel or AMD processor (ARM not supported), 4 GB+ RAM, 16 GB+ storage, and USB boot capability. Most processors made after 2010 qualify, but older hardware may perform below expectations.​

 

If you run a small business in Glen Waverley, Cyberkite is here to keep your IT running smoothly so you can focus on growing your business.