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IT Helpdesk

Simple, Smart & Secure

For Professional Services organisations such as Legal, Healthcare, Financial, Education & Non-Profit in Australia *

About the Helpdesk

What we offer:

 

  • Helpdesk focused on prevention and automation rather than just keep repairing faulty software or hardware. That sets us apart from the rest. 

  • Supportive & caring staff that will make sure your issue is resolved as quick as possible. 

  • Dedicated Online Portal for raising and managing tickets to help us and you keep track of issues, requests, quotes, projects, training, as well as manage billing and warranty. 

  • A one stop shop IT helpdesk with full hardware and software sales & support. Authorised resellers of G Suite, Microsoft 365, Surface products, Dell, Many more products.

What customers say:

 

"Really Really Good Service. We have used quite a few IT providers over the years but Cyberkite is by far the most responsive, reliable and knowledgeable..." Samuel

"Weve used the cyberkite team a few times now to promote our business each time has been a great result, would definitely recommend these guys." Bart

"Michael is advising me with digital solutions for my business. He took the time to understand my business needs and tailor the right solutions. Michael is very professional and knowledgeable." Hana

Business Productivity Suites we Support

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Casual Support

Casual Helpdesk support

  • Competitive business hourly rate - we beat the competition. 

  • Amazing care

  • Expert service or you don't pay if we can't resolve. 

  • Various payment options: Credit or Debit cards, VISA, MaasterCard, Paypal, Direct Debit (Powered by GoCardless)

Includes IT Disaster Recovery Services  

  • Device Damage Insurance Assessments

  • Data Recovery Services

  • IT Disaster Recovery Plan preparation. Priced as a project. 

 

Just book us in for a remote or onsite  session today!

Ongoing IT Service Agreements

Lower rate and dedicated support

  • We have limited openings - don't miss out on a high quality care!

  • 12 Month agreements. 

  • Monthly payment options including repeating Direct Debit for convenience. 

  • Monthly software subscriptions. 

  • Sales, Billing & Warranty

  • IT upgrade projects. 

  • Combine Preventative Maintenance with IT Support for a full 

 

Preventative Maintenance Package

  • Scheduled IT maintenance on your computers regularly on a recurring calendar booking. Monthly or every 2 months. Keep your computers working well. 

  • Any IT support with just this package can be booked Casually: Book a Session

IT Support Package

  • Dedicated Helpdesk Contact Options including Online Portal (to manage tickets)

  • More cost effective than casual visits. Charged at 15min increments at a lower rate than our casual rates. 

  • Covers Support, Sales, Billing, Warranty, Training. 

Additional Services

Additional services available to enhance your glide.

 

Mainly for onsite sessions only in Victoria, Australia (exception is for large projects)

  • Appliance Testing & Tagging - to comply with regulations for all electrical devices. 

  • Cable Management  - we are experts in cleaning up cabling across site including network cabinet for Safety. 

  • Staff Ergonomics & Safety Reviews ​- systematic review & recommendations to reduce to prevent injury from IT equipment. 

  • IT Energy Saver Service - each devices uses power & it adds up. We work with you to adjust IT settings & processes to reduce power use. 

Our IT vendors and partners

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and more

© 2020 by Cyberkite™ - ABN: 78346678744. Australia.

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