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IT Helpdesk

Simple, Smart & Secure

For Professional Services organisations in Australia

Why our helpdesk is different? 

 

  • Helpdesk focused on prevention and automation rather than just repairing faulty software or hardware. That sets us apart from the rest. 

  • Supportive & caring Australian staff that will resolve your issue as quickly as possible. We don't use overseas staff.

  • Dedicated Online Portal for tracking issues, requests, quotes, projects, training, as well as managing billing and warranties.

  • A "one stop shop" IT Helpdesk with full hardware and software sales & support. Authorised resellers of G Suite, Microsoft 365, Surface products, Dell, and more.

  • Small Australian IT helpdesk for small business that is focused on quality service. 

  • We are environmentally freindly with our E-waste Policy & energy saving products. 

What customers say:

 

"Really Really Good Service. We have used quite a few IT providers over the years but Cyberkite is by far the most responsive, reliable and knowledgeable..." Samuel

"We’ve used the Cyberkite team a few times now to promote our business each time has been a great result, would definitely recommend these guys." Bart

"Michael is advising me with digital solutions for my business. He took the time to understand my business needs and tailor the right solutions. Michael is very professional and knowledgeable." Hana

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Supported Business Productivity Suites

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Casual Support

Casual Helpdesk support

  • Competitive business hourly rate - we beat the competition. 

  • Amazing care

  • Expert service or you don't pay if we can't resolve. 

  • Various payment options: Credit or Debit cards, VISA, MaasterCard, Paypal, Direct Debit (Powered by GoCardless)

Includes IT Disaster Recovery Services  

  • Device Damage Insurance Assessments

  • Data Recovery Services

  • IT Disaster Recovery Plan preparation. Priced as a project. 

 

Just book us in for a remote or onsite  session today!

Ongoing IT Service Agreements

Lower rate and dedicated support

  • Don't miss out on a high quality IT care!

  • 12 Month agreements. 

  • Monthly payment options including repeating Direct Debit for convenience. 

  • Monthly software subscriptions. 

  • Sales, Billing & Warranty

  • IT upgrade projects. 

  • Combine Preventative Maintenance with IT Support for a full 

 

Preventative Maintenance Package

  • Scheduled IT maintenance on your computers regularly on a recurring calendar booking. Monthly or every 2 months. Keep your computers working well. 

  • Any IT support with just this package can be booked Casually: Book a Session

IT Support Package

  • Dedicated Helpdesk Contact Options including Online Portal (to manage tickets)

  • More cost effective than casual visits. Charged at 15min increments at a lower rate than our casual rates. 

  • Covers Support, Sales, Billing, Warranty, Training. 

Additional IT Services

Additional services available to enhance your glide.

Remotely (Australia Wide): ​

  • Digital Marketing IT Support (Remotely) - A "bridge between digital marketers and customers" - eg: setup Google My Business better, Help setup professional LinkedIn profiles & Company Page, IT related support and advice for website, social media profile setup for business, etc. 

Onsite (Greater Melbourne):

  • Appliance Testing & Tagging (Onsite) - to comply with regulations for all electrical devices. 

  • Cable Management  - we are experts in cleaning up cabling across site including network cabinet for Safety. 

  • Staff Ergonomics & Safety Reviews ​- systematic review & recommendations to reduce to prevent injury from IT equipment. 

  • IT Energy Saver Service - each devices uses power & it adds up. We work with you to adjust IT settings & processes to reduce power use.